At Scarlett & Ruby, every piece you order is made especially for you — which is why we want you to feel completely confident in your choice. From bespoke eternity rings to personalised birthstone pieces, our collection is crafted with care, and we hold ourselves to that same standard when it comes to looking after you after your purchase. Below you'll find our return and refund policy, written to be clear, fair, and easy to follow, so you can shop with confidence from design to delivery.
We accept returns only for new, unopened products. Final sale items cannot be returned.
Returns are accepted within 30 days of delivery.
We accept returns for both defective and non-defective products, provided the items are new and unused, in their original packaging, and include all original tags and accessories.
To initiate a return, contact us at shop@scarlettandruby.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.
We provide a free, prepaid return label for all approved returns — simply download and print it once your return is approved. No restocking fees apply.
Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.
If you have any questions about your returns, just reach out to us at shop@scarlettandruby.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.
